Diverse Networks, LLC is a service oriented telecommunications provider and direct sales agent. We work with the carriers on your behalf to provide you with the best solution for your business.
Our years of industry experience have allowed us to create a model that focuses on what is vital to your business. We will help you to make the right decision for your company’s telecommunication needs. We will negotiate with all of our carriers to provide you with the best solution at the most competitive cost. Diverse Networks, LLC will help provide you with investment protection.
We will analyze your current costs and provide you with a solution that not only decreases your costs short term, but one that allows your company to take advantage of the new technologies that would have a positive effect on your business. We will research the new products and services and determine whether or not they have been properly tested in the marketplace before recommending them for your company. By partnering with Diverse Networks you will benefit from our strong relationships in the industry. We will become your single point of contact for all of your communications needs.
Marc Saulnier is President and owner of Diverse Networks, LLC, a full service telecommunications agency that specializes in providing businesses with critical phone and internet services. Marc is responsible for the sales and financial development for Diverse. He selects the new carriers and products offered to clients. After a substantial period of testing, Hosted PBX and Managed Cloud Services have become a major portion of Diverse Networks’ portfolio. He is also in charge of the partner program within the company, which is second to none in the industry. Diverse is business focused, not sales focused. That perspective comes from the years of experience Marc drew while sitting on the customer side of the desk and understanding exactly what it takes to run a company. That experience allows Diverse to provide the most value for its customers.
Marc has over twenty years of industry experience including working in both the direct and indirect channel prior to purchasing Diverse. His achievements in direct sales led to a channel manager position in 2003. Working with successful agents, large and small is what influenced the structure of Diverse Networks. That experience allowed Marc to understand the business from three different perspectives, and put together a business model that benefited one entity……the customer.
Marc purchased Diverse Networks in June of 2005. Since then he has grown the carrier options from five to twenty eight, and the business has grown steadily throughout the United States. He credits the success of Diverse Networks to its partnerships “it has been through that partnership model that we have been better able to service our customers”.
Marc’s emphasis on customer service is a direct result of his many years of experience operating his family’s business in Ogunquit. “Attention and follow through with service issues are what make or break any company, and telecommunications is no different”. Despite an industry that is becoming more and more dependant on technology, he focuses on keeping his company in contact with their customers and partners in order to keep that personal touch. “ By being available and by following up on issues quickly, we strive to differentiate ourselves in our marketplace”.
Marc was born and raised in Ogunquit, Maine and currently resides in Wells, Maine with his wife and two children. Marc currently is a member of the Portsmouth and Ogunquit Chambers. Marc also served on his local school board and is currently on the board of the Ogunquit Heritage Museum. He holds a bachelor’s degree in Education and Human Development from The University of Maine at Orono.
Tracey Black is the Customer Implementation and Support Manager at Diverse. She came to Diverse Networks in 2006 with over 30 years of telecommunications experience. She has worked for several carriers in their provisioning department, as a customer implementation specialist and retention representative. She has installed carrier back bone facilities as well as customer networks. She was part of the team that implemented the original carrier ordering process that replaced faxing as the method of processing orders. She installed one of the first integrated T1’s carrying both voice and data. She has coordinated the installation and upgrades for voice and data networks for over 200 sites. As the telecommunications industry changes, she continues to increase her knowledge so she can support her current implementation projects. Tracey is the Diverse Networks point person for escalation post installation. She prides herself in providing assistance in resolving any trouble tickets or billing questions.